30 Jun DSW to Offer In-Store Pick-up Through EBay
Posted at 07:12h
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Designer Shoe Warehouse Inc. is expanding its partnership with EBay in its quest to deliver a true omni-channel shopping experience to its customers.
The retailer, which has been using EBay’s Enterprise Ship-from Store and Dropship Manager products for more than a year, will now implement EBay Enterprise’s In-Store Pickup service. The service will enable DSW customers to pick up online orders at DSW stores to avoid shipping charges. In-store pick-up enables retailers to not only share savings on shipping with customers, but to drive traffic into their stores.
“At DSW, we are focused on providing the best shopping experience possible,” said stated Roger Rawlins, EVP, Omnichannel at DSW. “Our goal is to provide our customers with a seamless experience, whether they are shopping in stores or online. With our implementation of EBay Enterprise Ship-from Store, DSW offers the online customer access to its extensive assortment regardless of where one shops by providing visibility into inventory held by DSW stores and dsw.com, and enabling stores to fulfill online orders. With In-Store Pickup followed by Ship-to Store, we now add even more convenience and choice into the mix. These capabilities promote DSW’s capability to serve omnichannel customer demand 24/7.”
As of June 23, 2014, DSW Inc. operated 410 DSW stores in 42 states, the District of Columbia and Puerto Rico as well as an e-commerce site and a mobile site. The company also supplies footwear to 359 leased locations in the United States under the Affiliated Business Group.
EBay Enterprise offers a variety of e-commerce solutions that enable brands and retailers of all sizes to deliver consistent omnichannel experiences across all retail touch points to attract and engage new customers, convert browsers into loyal buyers, and deliver products with speed and quality. Headquartered in King of Prussia, Pa., the unit owns the Magento e-commerce platform and offers order management, fulfillment, customer care, and marketing solutions.