19 Sep Kohl’s Announces Amazon Returns At Select Kohl’s Stores
Kohl’s announced that 82 stores across Los Angeles and Chicago will be offering free, convenient returns for Amazon customers starting in October.
Kohl’s will pack and ship eligible Amazon return items for free, providing an additional service and convenience to Amazon customers within select Kohl’s stores.
“We are thrilled to launch this unprecedented and innovative concept, allowing customers to bring in their unpackaged Amazon returns to Kohl’s and we will pack them, ship them, and return them to Amazon for free,” said Richard Schepp, chief administrative officer. “This is a great example of how Kohl’s and Amazon are leveraging each other’s strengths – the power of Kohl’s store portfolio and omnichannel capabilities combined with the power of Amazon’s reach and loyal customer base.”
“Amazon Returns at Kohl’s creates a convenient location for Amazon customers to return eligible Amazon.com merchandise,” said Shivi Shankaran, director of Worldwide Customer Returns at Amazon. “Teaming up with Kohl’s provides an incredible opportunity to pair our world-class return experience with a great shopping experience, expanding our service options to our customers in the Los Angeles and Chicago areas.”
Items can be returned free of charge regardless of return reason and regardless of whether the items are packaged for shipping. Kohl’s will package and transport all returned items to Amazon return centers. As an additional convenience, customers visiting Kohl’s for Amazon Returns at Kohl’s services can use designated parking spots near the store entrance. Starting in October 2017, Amazon Returns at Kohl’s will be available at 82 Kohl’s stores in Los Angeles and Chicago.
The move comes as Kohl’s in early September announced it was opening Amazon smart home experience shops inside 10 stores in the Chicago and Los Angeles markets in October. The 10 Kohl’s stores with the Amazon smart home experience will have Amazon returns integrated into the overall Amazon experience, located prominently at the front of the store.